Visit Fees and Clinic Policies

Please note the following...

For initial visits, 90 minutes is typically sufficient, but fertility appointments require more time as explained here.

For follow ups, stages of treatment that involve heavy review of labs, more detailed diagnosis or explanation that may require back and forth discussion typically require 45 to 60 minutes.  Most follow ups are otherwise 30 minutes.

We offer virtual consultations for patients located in Ontario.

The price of appointments and visit types are listed below. Please see our policies at the bottom of the page.

Fees for Dr Fiona McCulloch, RAc, ND

Fees for Dr Kelly Clinning ND

Fees for Dr Alexandra Triendl-Dimitriu, ND

Fees for Daryl Fang, RAc


Many extended insurance plans cover consultation fees for both Naturopathic Doctors and Registered Acupuncturists.  We offer direct billing to insurance for Desjardins, Manulife, Claimsecure, Industrial Alliance, Johnson, and People Corporation. For other insurance plans, we provide official invoices that can be submitted by you to your insurance provider for reimbursement.

Lab Requisitions and Kits

You can read more about our lab testing here. We will email you when your results are in and will be added to your patient portal.  The wait time varies depending on the type of test.


We offer a in-house professional supplement and botanical medicine dispensary for your convenience so you can leave with everything you need to get started  right away!  We also have a convenient online store with $5 Ontario shipping to make refilling supplements as easy as possible.

A Note on Fertility Consultations

Initial consultations for fertility are slightly longer than our regular initial intake visit.

The first visit includes an acupuncture treatment at a reduced cost, which allows you to experience the benefits of acupuncture for a nominal fee. It is also possible to omit acupuncture and to use the time for consultation in particularly complex cases. This acupuncture treatment must be used on the first visit and cannot be transferred.

Patient Cancellation Policy

A new patient booking requires 72 hours notice of cancellation. This is because a new patient appointment is between 1.5 – 2 hours long. In order to offer this to another patient, it is often necessary for that patient to rearrange their schedule. 72 hours allows enough time for this process to occur smoothly and have the space filled with a patient who has been waiting for an appointment time.

We require 24 hours notice to change or cancel follow-up appointments. Your time has been reserved just for you and other patients may be waiting for an opening. The full visit fee will be strictly charged for cancellations without 24 hours notice.

Thank you for your understanding!

Return and Refund Policy

Unopened supplements may be returned within 30 days of purchase. No refunds on custom blended tinctures, probiotics, omega fatty acids, or food products such as protein powders. 

Please present your visa/debit machine receipt and card used to make the purchase for refunds or a store credit will be issued.

Unused lab requisitions are refundable for up to 30 days with return of the requisition form.

Lab Kits for Private Labs (DUTCH, OAT, Digestive Stool Analysis etc) are non-refundable after 6 months. Kits must be used within 1 year of purchase or additional charges may apply.