Patient FAQs

No referral is necessary to see one of our naturopathic doctors! Feel free to fill out our contact form so that our front desk may communicate upcoming appointment availabilities with you.

Yes we do! We offer phone or Skype consultations to patients residing in Ontario.
Dr. Fiona and Dr. Sarah are able to prescribe dessicated thyroid and bio-identical hormones for patients of the clinic. They are both qualified with their naturopathic prescribing licenses.

We require 24 hours notice to change or cancel appointment times. Your time has been reserved just for you and other patients may be waiting for an opening. The full visit fee will be charged to the credit card that you have provided for cancellations without 24 hours notice. A new patient booking requires 72 hours notice of cancellation. This is because a new patient appointment is between 1.5 – 2 hours long. In order to offer this to another patient, it is often necessary for that patient to rearrange their schedule. 72 hours allows enough time for this process to occur smoothly and have the space filled with a patient who has been waiting for an appointment time.

You can order any supplements or products from our online store https://store.whitelotusclinic.ca/. Shipping within Ontario is $5.00 and we ship orders Tuesday to Friday via Canada Post. Canada-wide and U.S. shipping is also available at additional costs.
In order to purchase supplements through our clinic directly or through our online store, you will need to be a patient of one of our naturopathic doctors first.
Our naturopathic doctors do their absolute best to be on time for every appointment. However, there may be certain situations that arise where your ND may be running a few minutes behind –we suggest not booking anything directly after your scheduled appointment with us to avoid any scheduling conflicts.
Your credit card that was provided at the time of booking will be charged, and you will be emailed an official receipt.

We do not handle insurance claims here at the clinic, but we do provide an official receipt with your Naturopathic Doctor’s licensing number, so that you will be able to send this document to your insurance provider.

Currently, OHIP does not cover visits to a naturopathic doctor.

Alongside your health intake forms, you will also be sent a Release of Records Form, which you can fill out and provide to your physician’s office. This will give their office permission to fax your records or results to our office. You will receive an email from our administration team to notify you that your records have been received.

If you have lab results or medical records that you wish to provide to your naturopathic doctor, please email them to our administration team at info@whitelotusclinic.ca so that they can be uploaded to your patient file. Patients are unfortunately not able to upload their own results to their online patient file.
We will send you an email with instructions on how to fill out your health intake forms online. You will also be given an access code which will allow you to create your patient profile – this access code expires in 5 days so please sign up for your patient portal before it expires. If you are unable to fill out your forms prior to your appointment, please arrive 20 minutes before your scheduled appointment time to fill out forms at the clinic.
We do not have any reserved parking spots at the clinic. There are many Green P meters conveniently located on Willowdale Avenue right outside of our building. There are also free parking options on some local streets in the area surrounding the clinic. You can find a detailed page including directions to our clinic and a map here.
If you have test results that you would like your ND to review and comment on, we will need to set you up with an appointment to do so. Feel free to contact our front desk at any time to set up a follow-up consultation!
All emails come through the front desk administration team at info@whitelotusclinic.ca. Your email can be forwarded to your ND from there, if it adheres to our clinic email policy.
If clarification of your existing protocol is needed directly after your visit, we appreciate if your email is kept to one or two lines. For all other questions, or if you have not had an appointment recently, we kindly ask that you hold them until your next scheduled appointment.
Unfortunately our naturopathic doctors do not offer email consultations at this time. We do offer phone or Skype consultations if needed!
Please visit our First Visit page to review.
If your doctor recommends further lab testing, we typically work with Life Labs and Dynacare. Test requisitions can be purchased directly from our clinic, but will not be covered under OHIP.
In order to purchase any lab testing through our clinic, you will need to be a patient of one of our naturopathic doctors first.
Unfortunately, due to naturopathic regulations in Ontario – we are not currently accepting distance patients. If you were wanting to travel to our clinic for an appointment, we can absolutely set you up for an initial consultation with one of our naturopathic doctors. It is important to note that any subsequent follow-up appointments would also have to be here at our clinic in Toronto.
We don’t have a registry of recommended practitioners yet, but we’ll see what happens over time!